DocHelp is the operations hub for medical centres and GPs, based in Melbourne and working Australia-wide. Accreditation, compliance, setup and fitout, systems, training, recruitment, marketing and management — delivered by operators who still run practices today, working inside yours until your team can run it without us.
DocHelp is a Melbourne-based medical practice operations consultancy founded by Jamal Al-Sharifi. We run the operational side of general practice for owners and doctors across Melbourne and Australia-wide — from accreditation to fitout to the people behind the front desk.
RACGP, AGPAL, QPA and QIP accreditation · policy manuals and compliance documentation · RACGP-standard cleaning · clinic audits
New practice setup · design, drafting and fitout · IT, servers and networks · Best Practice migration and templates · pathology, radiology and supplies contracts
Reception, nurse and practice manager training · recruitment · overseas-trained doctor pathways · HR support
Websites and rebranding by our in-house team · patient growth · practice rescue for centres losing money, staff or patients
Operations retainers · remote management · TAC, WorkCover and medico-legal billing · doctor pay tracking
Take one service or several. Nothing is bundled — every engagement is scoped to what your practice actually needs, and you can add or drop pieces as you go.
QPA
ACHSNSQHSRACGPQPAACHSNSQHSMost practice owners juggle an accreditation consultant, a cleaner, an IT company, a draftsperson, a builder, a recruiter and a marketing agency — and manage all of them. DocHelp can be that one team — our own cleaning crew, IT team, design, drafting and build teams, and operators who have run the rooms — or just the one specialist you are missing. Start with the service you need today. The rest is there if you ever want it.
RACGP 5th Edition today, 6th Edition ready. AGPAL, QPA and QIP. First-time accreditation, renewals, and failed-audit recovery in as little as two to three weeks. One hundred per cent pass rate across fifteen years — every centre, every cycle.
Explore accreditationPolicy manuals, WH&S, evacuation, infection control.
ExploreAccreditation & ComplianceOur own medical-grade cleaning team, logged for accreditation.
ExploreAccreditation & ComplianceFinancials, productivity, compliance — the true state of the practice.
ExploreBuild & SetupFrom empty shell to first patient, accreditation-ready.
ExploreBuild & SetupFloor plans drawn in-house; renovation and build teams.
ExploreBuild & SetupOur IT team: servers, networks, Best Practice, Cubiko.
ExploreBuild & SetupMigration, servers, training manuals and templates.
ExploreBuild & SetupPathology setup and contracts; supplies ordering at partner pricing.
ExplorePeopleReception, nurses, PMs — business and billing optimisation.
ExplorePeopleTrained staff, doctors, and the support to keep them.
ExplorePeopleAMC, Ahpra, visas, Section 19AB exemptions.
ExploreGrowth & TurnaroundRedesign, digital presence, new patients.
ExploreGrowth & TurnaroundTurning around centres losing money, staff, or patients.
ExploreManagement & AdvisoryRetainers, remote management, operational advice.
ExploreManagement & AdvisoryScheme billing done right, tracked, and reports billed for what they are worth.
ExploreCompliance documents and checklists don't pass accreditation, fill appointment books or keep good staff. Trained teams and working systems do. So we work alongside your people for the entire engagement — building the systems, then teaching them to maintain it.
We don’t drop a manual on your desk and disappear. We come in, sit with reception, nurses and managers, and walk them through every scenario — weekends included when a deadline demands it.
The goal isn’t passing one audit or launching one campaign. It’s a team that keeps the practice compliant, profitable and full without needing us back every year.
Our own cleaning team, IT team, drafting, design and build teams. Floor plans, evacuation diagrams, policy manuals, servers, software configuration, training. No expensive third parties, no ten invoices.
The founder oversees ten-plus medical centres today, on site and remotely, and has built and sold two from scratch. Every recommendation comes from running real practices this year — not a textbook.
A snapshot of what we are working on. Practices are not named while work is under way — when a client is happy to be named, their story moves to a case study.
A brand-new, purpose-built centre going for first-time accreditation from a standing start: no signage, no nurse setup, an outdated clinical program. We are running the accreditation build, migrating to Best Practice with a new server, placing one of our trained nurses on site three days a week, and rebuilding the website and Google profile. Survey targeted for late 2026.
Patient-facing evidence for an established practice: identification checks, after-hours arrangements and phone script, “you said, we did” feedback board, zero-tolerance policy, accreditation-day signage, with the policy set behind each one and the team walked through what the surveyors will ask.
Seven clinical templates built into the practice’s own Bp Premier with proper merge fields and pick-lists: 75+ health check, menopause health assessment, heart health check, two asthma action plans, commercial driver medical, new-patient health questionnaire. Built from the practice’s existing forms, not a generic pack.
Melbourne Pathology
We work with every billing model. Bulk-billing practices, mixed-billing and private clinics, and TAC and WorkCover-heavy centres — general practice, specialist rooms and allied health under one roof. The systems change with the model; the standard does not.
The short answers. Every service page has its own questions too.
DocHelp runs the operational side of medical centres so owners and doctors don’t have to. That covers RACGP, AGPAL, QPA and QIP accreditation; compliance documentation; our own RACGP-standard cleaning team; a full clinic audit of financials and productivity; practice setup and fitout; medical centre plans drafted in-house with design, renovation and build teams; our own IT team for servers, networks, Best Practice and Cubiko; pathology contracts and medical supplies at partner pricing; reception, nurse and practice manager training; staff and doctor recruitment including overseas-trained doctors; marketing; turning around struggling centres; and ongoing operations and advisory support. One team, embedded in your practice, instead of ten contractors.
We are based in Melbourne and do most on-site work across Melbourne and surrounds. We travel for the right engagement and support practices across Australia remotely — remote practice management, documentation, training and systems work all run well online.
We spend two to three hours on site walking through your practice against the current RACGP Standards and the way it actually runs day to day. You get a written report listing every gap and risk we found. There is no obligation and no pitch — if you want help fixing what we found, we quote the scope.
Accreditation engagements are typically 50% upfront and 50% on a successful accreditation result. Setup, training and rescue work is quoted as a project after the audit. Operations and advisory support is available as a monthly retainer. Every quote is based on what your practice actually needs, not a package.
Not in the usual sense. We don’t hand over a checklist and leave. We come into the practice, sit with reception, nurses and managers, write and implement the documentation ourselves, train the team, and stay until they can run it without us. The founder still oversees ten-plus medical centres today, so every recommendation comes from running real practices.
In-depth guides and running updates for practice owners and managers — RACGP Standards, MBS changes, accreditation news, practice management, Cubiko, AI. Browse everything →
Five standards, AI, sustainability, antibiotic stewardship — and, in our reading, compliance across the whole three years rather than the weeks before a survey.
ReadMost struggling centres share one finding: a manager hired for the basics and never shown the real job. Here is what the role actually is.
ReadRecorded patient agreement, no practitioner signature, two-year records, enduring assignment — the workflow and the staff training to have settled before the transition ends.
ReadThe incentive items and the 12.5% BBPIP, kept separate — who receives what, by Modified Monash area.
Open the toolBilling · 3 minWhat a gap fee is really worth after forfeited incentives and attrition — break-even shown.
Open the toolAccreditation · 2 minFifteen questions on the areas that fail surveys most. Score, verdict, gap list.
Open the tool